Debenhams Terms & Conditions


Win a £100 or €100 Debenhams Gift Card Participants may enter the Prize Draw by completing the Debenhams online customer survey to win one of five Debenhams Gift Cards to the value of £100 (UK participants) or €100 (ROI participants).


By entering their details, entrants will be deemed to have accepted and agreed to be bound by these terms and conditions.

1. This Debenhams Prize Draw is open to all persons resident in the UK and Republic of Ireland aged 18 years and over at the date of their entry.

2. Employees or contractors of Debenhams Retail Plc or Debenhams Retail (Ireland) Ltd (“Debenhams”) and their immediate family, operators of its brands and concessions, or anyone directly connected with the organisation will not be eligible to enter the Prize Draw.

3. By entering this Prize Draw the entrant agrees to participate in such promotional activity and material as Debenhams may require including the use of the entrants’ name and photograph for publicity purposes. The names and counties of winners will be made available on request. Participants consent to such publicity at the time of entry.

4. To enter the Prize Draw entrants are required to complete a survey regarding their experience within store via www.howdidwedotoday.debenhams.com.

5. No purchase is necessary to enter the Prize Draw. Previous month’s entrants are not eligible for entry in subsequent Prize Draws.

6. Internet access and a mobile phone are required to enter this Prize Draw.

7. A limit of one entry per person will be accepted. Debenhams reserve the right to disqualify any entrant who uses multiple names and to require them to return any Prize they may have won.

8. No bulk, third party or automated entries will be accepted.

9. No responsibility is accepted for any entries that are incomplete, defaced, illegible, lost or delayed or are unable to be submitted due to any technical or other reason. Proof of sending of any entry will not be proof of our receipt of that entry.

10. The Prize Draw will run every month from 7th July 2018. Debenhams reserves the right to discontinue the Prize Draw by giving one month’s notice of termination on their website. The Prize Draw closes at 23:59 on the last day of every month.

11. Debenhams reserves the right to disqualify any entrant whose conduct is contrary to these terms and condition, or is contrary to the spirit or intention of the Prize Draw. In the event of disqualification, the entrant will be required to return the Prize (or any Prize they may have won).

12. The winner will be selected by Debenhams at random via an automated system within seven (7) days of the closing date of the Prize Draw. The decision will be final and no correspondence or discussion concerning any decision shall be entered into.

13. The winner will be notified by Debenhams through the same email address used for participation in the survey within seven (7) days of the closing date.

14. The winners will receive details on how to redeem the Prize and will be solely responsible for making arrangements to redeem it. If the winners do not respond to such communication within seven (7) days of the time of notification, then the Prize will be forfeited and Debenhams will be entitled to select another winner at random.

15. The Prize consists of one of five £100 (UK participants) / €100 (ROI participants) Debenhams Gift Cards for use in store or online (Debenhams.com / Debenhams.ie) (the “Prize”).

16. All Prizes are non-transferable, non-refundable, non-endorsable and non-negotiable. No cash alternative is available for any Prize. The Prize cannot be used in conjunction with any other promotional offer.

17. Debenhams reserves the right to substitute any Prize for one of its choosing which has a value the same or greater than the original Prize in the event of circumstances outside of its control.

18. A list of the winner’s names can be obtained by sending a Stamped Addressed Envelope to: Monthly Survey Prize Draws, Brand Insight marketing Department, Debenhams Retail Plc, 10 Brock Street, Regent’s place, London, NW1 3FG.

19. Debenhams can confirm that all personal data collected during this Prize Draw will not be used for any purpose other than administering the Prize. Any Personal data will be collected and processed in accordance with the Debenhams Privacy Policy which is located on www.debenhams.com and www.debenhams.ie.

20. Debenhams are using a third party company, Service Management Group (SMG), to process your data and facilitate the survey. SMG will collect information, including personal information that you voluntarily provide when you enter the Prize Draw. The information required includes your name, email address and mobile phone number. All personal data collected during this Prize Draw will not be used for any purpose other than administering the Prize. SMG will delete the information once the Prize Draw has been completed and the Prize delivered.

21. Debenhams will process the personal information provided to us by SMG in order to administer the Prize. Any Personal data processed by Debenhams will be processed in accordance with the Debenhams Privacy Policy which is located on www.debenhams.com and www.debenhams.ie.